Costa Farms Reviews

Costa Farms has a detailed process for returns and refunds. If you have any concerns about your new plant, you should take a photo of the plant along with tracking information, and share it with their team. Once they receive a photo of the damaged plant or pot, and the tracking information, they can determine the best course of action. Their goal is to make you a happy plant owner. Please be aware that some retailers have updated their policies and may not allow them to replace certain plants and pots. In such cases, they will provide you with all the necessary information to obtain a refund or a replacement from the partnering retailer. For assistance with order cancellations or refunds ordered from costafarms.com, please contact their consumer care team via these outlets: Email: concierge@costafarms.com, Chat Phone Number: 1-855-915-5561. Please include your name and Order Number in your email for prompt service. Most retailers have a 30-day policy. If you purchased from any other website (Amazon, Lowes.com, etc.), then you will need to contact that retailer directly. If your plant arrives with any damage or you have any concerns about your new plant, they would love the opportunity to help your plant thrive. They ensure they are packed carefully to arrive in excellent condition. However, unforeseen circumstances can occur during delivery. If you encounter a suspicious website or communication, report it to them immediately through their official contact methods. Do not provide any personal, payment, or sensitive information to unverified sources. Always ensure that the website URL and communication channels match their official ones. Genuine communications will come from their verified domain. If you come across any suspicious activity or believe you have been contacted by a scam, please do the following: Verify Authenticity, Report Suspicious Activity, Avoid Sharing Personal Information. They are currently aware of fraudulent websites and communications pretending to be affiliated with their company. Please be assured that they are actively working with legal authorities to take down these sites. If you aren’t fully satisfied with something you’ve purchased from them, they provide an easy Returns process with a 60-day return window. For in-store and pickup orders, you can return your order to any Coastal store location for an exchange, Coastal Gift Card, or refund. If you have any further questions, feel free to ask.